Our Terms and Conditions

Purchase Contract

This website is operated by Vehicle Accessories Ltd. All purchases made on this website are governed by these terms and conditions. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each other to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the terms and conditions have changed since your most recent order, we will display the date when these terms and conditions were most recently updated.

After a purchase, we will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an email to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner. At this point the purchase will be made and we will supply the goods to you in accordance with your order and these terms and conditions.

Prices

All prices are in UK pounds and are inclusive of VAT, where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time, subsequent amendments to your order may mean that certain promotions are no longer being offered.

The price of the goods does NOT always include a charge for delivery.

Availability

Although we endeavour to hold stock of all the items advertised for sale on our site, this cannot be guaranteed. By acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered if we do not have the product in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.

In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions. In most cases this will result in a full refund.

Delivery

Orders will normally be dispatched within 24 hours. Wherever possible, orders received before noon will be dispatched the same day. Normal postal lead times are: UK destinations 1-3 days. We will always do our best to inform you about any delay.

We cannot ship to: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Africa, Asia, Central America and Caribbean, Europe, Middle East, North America, Oceania, South East Asia, South America.

Returns and Exchanges

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all of our products.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

We reserve the right to charge an admin fee of 20% of the purchase price should the item be returned unwanted. Any returned items MUST be in a resalable condition, if this is not the case you may also be charged a further 10% to re-box the item. If the item is damaged you will not be entitled to a refund or will be charged as we see fit.

Cancellation

We require more than 48 hours notice if you wish to cancel an installation. If this notice is not provided, and you cancel within the 48hrs before your appointment, you will be charged a cancellation fee of £45 + VAT.

We reserve the right to cancel or re-arrange an appointment. If we need to cancel/re-arrange and you decide not to go ahead with the installation, we will issue a full refund (minus delivery) once the stock is returned unopened and in a resalable condition.

Any confirmed and paid for orders resulting in cancellation will incur a 20% fee to cover administration costs (even if the kit is not sent out).

Warranty and Liability

Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.

In addition to that outlined above, we will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control. This includes, but is not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

Revised 23/08/23